Privacy Policy

 
Last updated: February 11, 2026
 
ONNA LIFESTYLE s.r.o. (“ONNA”, “we”, “us”, “our”) operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). ONNA Lifestyle is powered by Shopify, which enables us to provide the Services to you.This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your personal information as described below.
 Personal Information We Collect or Process 
 
“Personal information” refers to information that identifies, or can reasonably be linked to, you or another person. Personal information does not include anonymized or de-identified data. Depending on how you interact with the Services and where you live, we may collect or process the following categories of personal information:
  • Contact details: name, address, billing address, shipping address, phone number, email address.
  • Financial information: credit card, debit card, and financial account numbers, payment information, transaction details, payment confirmation.
  • Account information: username, password, security questions, preferences, and settings.
  • Transaction information: items viewed, added to cart, wishlists, purchased, returned, exchanged, or canceled.
  • Communications with us: information included in customer support inquiries.
  • Device information: device, browser, or network connection information, IP address, and other unique identifiers.
  • Usage information: interactions with the Services, including navigation and activity.

Sources of Personal Information

We may collect personal information from:
  1. Directly from you: when you create an account, place an order, sign up for newsletters, or communicate with us.
  2. Automatically: through our Services, your device, or cookies and similar technologies.
  3. Service providers and partners: including:
    • Kajabi (hosting, platform management)
    • Stripe Payments and PayPal (payment processing)
    • Klaviyo and Mailchimp (newsletter and marketing)
    • Accounting services (financial record-keeping and reporting)
      These providers act as data processors under GDPR, processing personal information only as instructed by ONNA and for the purposes described in this Privacy Policy.
  4. Other third parties: such as marketing or analytics partners.

How We Use Your Personal Information

We may use personal information for the following purposes:
  1. Providing, Tailoring, and Improving the Services:
    • Fulfilling contracts and orders.
    • Processing payments via StripePayments or PayPal.
    • Using accounting services to maintain financial records, comply with legal obligations, and facilitate bookkeeping and tax reporting.
    • Remembering your preferences, sending notifications, and facilitating returns, exchanges, and reviews.
    • Creating a customized shopping experience, such as recommending products related to your purchases.
  2. Marketing and Advertising:
    • Sending newsletters and promotional communications via Klaviyo or Mailchimp.
    • Displaying targeted ads based on your activity on our Services or other websites.
  3. Security and Fraud Prevention:
    • Authenticating accounts, detecting and preventing fraud, and ensuring public safety.
  4. Communicating with You:
    • Providing customer support and maintaining our business relationship.
  5. Legal Reasons:
    • Complying with laws or responding to valid legal requests.
    • Enforcing our Terms, policies, and protecting the rights of our Services.

How We Share Personal Information

We may disclose personal information to third parties for legitimate purposes, including:
  • Service providers and platforms: Kajabi, Stripe Payments, PayPal, Klaviyo, Mailchimp, accounting service providers, cloud storage, IT management, customer support, and fulfillment.
  • With your consent: e.g., for shipping, newsletter subscriptions, social media widgets, or login integrations.
  • Business transactions: mergers, acquisitions, bankruptcy, legal obligations, or enforcement of terms/policies.
All sharing is conducted in accordance with Czech and EU law, including GDPR. Contracts with data processors ensure that personal information is processed securely, only for the purposes instructed by ONNA, and in compliance with GDPR principles.

Relationship with Kajabi, Payment, Marketing, Shipping, and Accounting Providers

The Services are hosted by Kajabi. Kajabi collects and processes personal information to provide and improve the Services.
  • Payments: Processed via Stripe Payments or PayPal, following their privacy practices.
  • Newsletters & Marketing: Managed via Klaviyo and Mailchimp in compliance with GDPR.
  • Accounting Services: We may share order, billing, and transaction data with our accounting service providers for bookkeeping, financial reporting, and legal compliance.
Shopify, our payment, shipping, marketing, and accounting providers are data processors under GDPR and process your personal information only on our instructions and for the purposes described in this Privacy Policy.

Third-Party Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party sites.

Children’s Data

The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children.

Security and Retention

We implement reasonable technical and organizational measures to protect personal information. Data retention depends on the purpose of collection, legal obligations, and GDPR-compliant principles.

Your Rights under EU and Czech Law (GDPR)

Depending on your residence, you may have rights including:
  • Access / Know
  • Correction
  • Deletion
  • Portability
  • Objection / Restriction
  • Withdrawal of consent
For targeted advertising, you may opt out via our tools or Global Privacy Control.We will not discriminate for exercising these rights and may verify your identity before fulfilling requests. You may appoint an authorized agent to act on your behalf.

Complaints

For complaints regarding personal information processing, contact info@onnalifestyle.com, or lodge a complaint with your local data protection authority.  

International Transfers

Personal information may be transferred outside the EU/EEA or UK using recognized safeguards such as Standard Contractual Clauses or equivalent mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices, legal requirements, or operational needs. Updates will be posted on this website, with the “Last updated” date revised accordingly.

Contact

ONNA Lifestyle s.r.o.
Svermova 449, Mnisek p b, 252 10, CZ
Email: onnalifestyle@gmail.comWe are the data controller of your personal information under applicable data protection laws.